Analysts

Business analysts

Business analysts work with the service or product manager to:

• understand the requirements of the business, how it works and what it needs
• understand the user requirements and reconcile with the business needs
• make sure vision is clearly articulated, producing user stories to guide development
• understand pain points and opportunities
• facilitate and lead workshops
• analyse and map risks and propose solutions

Performance analysts

Digital performance analysts help your team understand and improve your service’s performance. They:

• collect and present key performance data and analysis for your service
• work with your service manager to make sure their service meets any performance requirements
• help your service team understand user needs by providing quantitative and qualitative evidence from web analytics, financial data and user feedback